Contact

hoko
24A The Mall
Bristol
BS8 4DS

0117 973 2888

Shipping:

goods will be dispatched on regular working days (monday to fridays) orders are shipped by royal mail within the UK and internationally.

all orders recieved in the UK before 12pm will be delivered the following day.

Shipping prices:

uk

any orders within the uk over £50 will always be sent royal mail 1st class signed for at no charge and delivered within 1-3 working days. 

any orders under £50 are £5 for royal mail 1st class signed for and delivered between
1-3 working days from the order being received. 

express mail is £10 for royal mail next day delivery if ordered before 1pm (next working day after 1pm)

eu and row

orders under £100 made within the eu are a flat rate of £25 using a tracked royal mail service taking 3-5 days from the date of order.

orders over £100 within the eu are shipped using a tracked royal mail service taking 3-5 days from the date of order free of charge. 

worldwide is a flat rate of £25 for a royal mail tracked and signed for service. delivery can take up to 5 working days from order being received. all duties that may be incurred are paid by the receiver. for express services, please simply drop us a line on info@hokoshop.co

Returns:

our returns guarantee entitles you to return the product for any reason within 7 days of having received it. you have the right to open the package and check the contents but the product must be return unused. all original packaging, price labels etc shall be returned with the product without having been tampered with.

How to make a return:

when returning goods by post please ensure that you fill in and enclose the returns form. the returns form will have been enclosed in your delivery. if you have not received one or lose it, please contact us. you will find the address for returns on the returns form.

shipping costs will not be refunded. this applies to the original shipping cost for your order as well as the return-shipping cost. In the case of an exchange, we will cover the cost of the shipping for the new item to you.

Payment:

we offer two different methods of payment

credit/debit cards

we accept VISA and mastercard. all information is encrypted using SSL encryption, which prevents unauthorised access to card details.

paypal

paypal allows secure payment with your paypal account or credit card. you will be redirected to paypal to finalize your order when checking out. more information about paypal is available at paypal.com.